Complete a Customer Success Call
These twice yearly calls between the SmartForm Design CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at SmartForm Design.
Success Call Agenda
- Understand if you are getting the value you expect
- Identify any obstacles or challenges you may be facing
- Discuss potential actions to increase your level of success
- Define next steps we can agree to take to help
Define and Execute a Success Plan
Tailored to each customer, this simple action plan clearly outlines how success is defined by the customer, notes where SmartForm stands today and provides a roadmap of the steps needed to get to 100% customer success.
It may sound like we’re oversimplifying, but we believe that you achieve real, lasting success by simply delivering what you’ve promised and communicating about it regularly. Thankfully, our customers seem to agree with us.